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Independent Resolution for 

Landlords and Tenants

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Easy, Reliable and Free! Our resolution solution is all you need

Looking to protect a tenancy deposit?

Supporting Landlords and Tenants alike...

What is TDS Resolution?

Owned and operated by The Dispute Service Limited, TDS Resolution is a conciliation/mediation service that aims to facilitate a satisfactory resolution between landlords and tenants without the need for further action.

Our service is free and we are able to assist in the following types of issues/disputes:

  • Property standards

  • Repairs

  • Entry rights

  • Rent arrears

  • Threatened evictions

  • Breach of tenancy terms

  • Noise/Anti-social behaviour (except serious anti-social activity)

Our aim is to secure mutually acceptable agreements between landlords and tenants to allow tenancies to be sustained.

What we can deal with:

Helping to facilitate agreements for mid tenancy disputes/issues where the aim is to sustain the tenancy.

What we CANNOT deal with:

  • Evictions

  • Legal advice

  • End of tenancy disputes

  • Deposit issues

This service is NOT suitable for dealing with issues after the tenancy has ended, including disputes about the return of a deposit.

For all deposit enquiries, please contact Tenancy Deposit Scheme directly:

Main number (TDS Insured): 0300 037 1000

Main number (TDS Custodial): 0300 037 1001

Request a Callback

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About Resolution

What is Conciliation/Mediation?

Conciliation and mediation involve an independent third party bringing two parties together to reach a compromise.


A conciliator tends to play a more active role in making proposals about the settlement of the dispute. In either case, the third party’s role is to help the parties reach a mutually acceptable solution – the conciliator or mediator will not impose an outcome.


How the service works

How does it work?


Contact TDS Resolution directly by filling out our interactive form

Only complete for mid-term issues. For end of tenancy disputes click here. TDS Resolution will be in touch with you within 5 working days.


TDS Resolution will contact the other party to request consent

We will then contact the second party within 5 working days to ask for their consent to get involved.


Meeting will be scheduled with the Conciliator

Providing the other party consents, we will try to resolve the matter by talking to both parties separately in the first instance. If suitable, a group session with both parties present can be organised with the mediator. The mediation usually takes place within 10 working days.


Resolution agreement sent to both parties

If a solution is reached, a written agreement will be sent to both parties within 2 working days.

Our Testimonials

Big thank you to the TDS Resolution Team for the help and advice. With so many new rules and regulations, Covid etc. the TDS Team negotiated the best possible options for the tenant and myself.

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Steve, Landlord

After 3 months of my tenant withholding rent, and months after I served a Section 21, my tenant and I finally decided to try mediation with TDS. If only we’d done it sooner, we could both have been saved a lot of worry and stress. The mediation was organised quickly, and was handled extremely sensitively, giving us both a platform to express ourselves safely. The session quickly turned into a relaxed, productive conversation, and we had a resolution at the end of it. Within an hour we both received a document summing up the agreement.

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Julia, Landlord

Our tenant had slipped into serious rent arrears and had stopped responding to our agents' emails and phone calls. We were advised to serve notice: a path we dreaded. 

As a last resort we contacted TDS resolution and they quickly got to work on 'the case'.

Within 8 days we had an amicable re-payment plan signed by the tenant and we were all able to move forward. Big thanks to George, who was a very understanding and helpful.

Just wish my agent, a big player, employed such skilled mediators!

David, Landlord

I would like to express my sincere thanks for the work done by TDS Resolution on my behalf as a tenant who, through the Covid pandemic, fell into arrears, and faced eviction.


George was extremely helpful in finding a mutually agreeable solution, for which I am hugely relieved. I would strongly recommend the service which they provide for both tenants and landlords.

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Michael, Tenant

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Why useTDS?
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Why use

TDS Resolution?

The Dispute Service staff carry out over 20,000 tenancy deposit dispute resolutions each year and increasingly these are being resolved without having to go to a full adjudication.


Our staff are skilled at resolving disputes between landlords and tenants and we usually do this over the telephone. In fact in some months we are able to resolve up to 40% of cases by talking to landlords and tenants and finding common ground between them.


We are impartial and it’s our role to help you find a mutually acceptable solution to your problem. All discussions between the parties will be confidential.

The Dispute Service is a Complaint Handler member of the Ombudsman Association.

Would you like to have a chat with our team about your case?


Free Service

You can instruct us on a case FREE of charge.

Once we receive your instruction, we will reach out to the relevant landlord/ tenant to encourage them to engage in the process.

If the landlord/tenant will not engage, we will close the case.

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Useful Resources

Read more articles on our Blog

Let's get started..

Please complete our interactive Resolution Referral Form below
Get Started

The Citizens Advice Manchester Chatbot

The TDS Charitable Foundation has worked with Citizens Advice Manchester develop an Advice Chatbot.

You can ask our chatbot about a range of issues, including:

  • Benefits

  • Money Problems

  • Housing

  • Relationships

  • Immigration

  • Work Problems

The chatbot will provide appropriate responses and ask further questions to clarify your requirements. If the automated chatbot is not able to answer your questions, you can enter your postcode and your nearest Citizens Advice Bureau to you will be shown with full contact details.

Click the purple icon to view the chatbot. 

© 2022 The Dispute Service Limited, All Rights Reserved.

The Dispute Service Limited is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.

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