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Government issues a new How to Rent Guide

The Government has issued a new How to Rent Guide which will need to be served onto tenants when a new Assured Shorthold Tenancy (AST) starts. It is important to note that there is no requirement for a landlord to serve the document again if AST is renewed unless the document has been updated.

Who should serve the guide?

The landlord or letting agent should serve the most up-to-date version of the guide on the tenant.

What is an AST?

An AST is the most common tenancy there is. So more likely than not, your tenancy will be an AST. However, for the avoidance of doubt, a tenancy can be an AST where:

· The landlord is a private landlord or housing association.

· The tenancy started on or after the 15th January 1989.

· The property is the tenants’ main accommodation.

· The landlord does not live in the property.

It is also important to note than a tenancy cannot be an AST where:

· The tenancy began/ was agreed before the 15th January 1989.

· The total rent equals more than £100,000 a year.

· The rent is less than £1,000 a year where the tenancy is in London (anywhere else, less than £250 a year).

· A tenancy is a holiday let.

· The landlord of the property is a local council.

· The tenancy is a business tenancy or tenancy of licensed premises.

What is the consequence of not serving the guide on your tenants?

As with non-service of:

· The property’s Energy Performance Certificate; and

· A current gas safety certificate for the property (if gas is installed)

A failure to serve the Government’s How to Rent Guide will mean a section 21 notice cannot be used.

What does the guide say about rent arrears?

The How to Rent Guide makes reference to tenants speaking to their landlord if they fall into arrears and outlines that landlords are more likely to be more sympathetic towards a situation if they are told earlier rather than later, highlighting the importance of communication.

What if communicating with your landlord/tenant is proving too difficult?

Sometimes, eviction may be a landlord's only option, sometimes however, there are other, more cost and time-effective ways that could result in the landlord being paid their rent arrears in a timely fashion and keeping tenants in their homes, an example of this is mediation.

TDS Resolution offers a low-cost mediation style service that aims to facilitate a suitable rent arrears repayment plan that works for all parties involved. The Dispute Service Limited has vast experience in helping parties come to sensible agreements. We are skilled at talking through issues with landlords and tenants and making sensible yet effective suggestions.

To find out more please visit or get started now using our interactive form below.


George Chrysanthou

Executive Assistant

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