The Dispute Service is a not for profit company providing a range of services across the UK

Tenancy deposit protection and dispute resolution

Our main business is tenancy deposit protection and free dispute resolution and we provide this across the UK through our various subsidiary organisations.

Training and guidance

We provide training, information and guidance on an impartial basis on all matters related to tenancy deposits and disputes.

Dispute resolution service

We are highly skilled in dispute resolution and deal with over 20,000 tenancy deposit disputes a year.  The skills and experience we have developed was behind our decision in 2020 to launch TDS Resolution; an impartial service aimed at helping landlords and tenants deal with rent arrears related disputes.


We also provide dispute resolution services for Zero Deposit; a deposit replacement guarantee product.


Raising standards in the private rented sector

TDS is committed to raising standards in the private rented sector and making sure that tenants and landlords are better educated about their respective rights and responsibilities.


We fund our two linked charities [TDS Charitable Foundation and the SafeDeposits Scotland Charitable Trust] to provide grants to organisations across the UK which aim to raise standards in the private rented sector.

We are also planning to launch a new Inventory product in the near future to help both landlords and tenants have confidence in the condition of a property at the start and end of a tenancy. 


Client Money Protection


Letting Agents are required to have Client Money Protection [CMP] in place and TDS has teamed up with Propertymark to offer Client Money Protection through Money Shield.

The Dispute Service is a Complaint Handler member of the Ombudsman Association.

Tenancy Deposit Protection


England and Wales

Tenancy Deposit Scheme; we provide both Custodial and Insurance-backed deposit protection [where we are the largest scheme] and currently protect 1.45m deposits and adjudicate with about 16,000 disputes a year.


SafeDeposits Scotland is the largest Custodial scheme in Scotland. It currently protects over 137,000 deposits and resolves 3,500 disputes a year.

Northern Ireland

TDS Northern Ireland operates both a Custodial and Insurance-backed scheme in Northern Ireland and is the largest scheme with an 83% market share with some 50,000 deposits protected and resolves about 500 disputes each year.

Dispute Resolution


TDS Resolution

TDS Resolution aims to help landlords and tenants agree rent repayment plans to avoid tenants being evicted.  The service we provide helps landlords demonstrate that they have complied with the Pre-Action Protocol relating to proceedings before Court but more importantly help both landlords and tenants to agree rent arrears repayment plans.

Zero Deposit Disputes

TDS provides the ADR service in relation to disputes about monies losses at the end of tenancies covered by the Zero Deposit financial guarantee to landlords.

Charitable Activities 


TDS Charitable Foundation 

This is a charity supported by TDS which aims to raise standards in the private rented sector.  Formed in 2014 it provides grants to a range of organisations.

SafeDeposits Scotland Charitable Trust

This charity is supported and funded by SafeDeposits and like the sister charity in England it aims to raise standards in the Scottish private rented sector.

Other Solutions


Money Shield Client Money Protection

Money Shield is a Client Money Protection product for Lettings Agents and is owned by Propertymark and The Dispute Service.

Inventory Solutions

The Dispute Service has long recognised the importance of an accurate and comprehensive inventory to minimise the number of tenancy deposit disputes. It’s also very important that tenants are able to review and comment on the inventory and for these comments to be recorded. 

We’re now working closely with Inventory Hive an industry leading provider of inventory software, to ensure that inventory clerks, letting agents and landlords have access to an easy to use software solution that, if used properly, should reduce tenancy deposit disputes.

End of Tenancy Solutions

We encourage landlords and lettings agents to stay in touch with tenants throughout the end of the tenancy approach; reminding tenants to pay the last month’s rent, to clean the property, repair any damage and sort out the garden.

That’s why we are working closely with The Depositary. This innovative software application helps landlords and lettings agents to better manage the end of tenancy process. We’ve integrated some of The Depositary’s process into our tenancy deposit software, as we know that this solution will lead to fewer disputes for us to handle.

About Us

The Dispute Service is a not for profit company limited by guarantee. It has a Board with a mix of independent directors with skills in dispute resolution, commercial activities and housing, directors representing trade and professional bodies in the private rented sector and two executive Directors. 


The Board is chaired by Professor Martin Partington CBE QC; a well known academic lawyer.


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© 2020 The Dispute Service Limited, All Rights Reserved.

The Dispute Service Limited is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.

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